Working with Capgemini, the bank sets the stage for market growth by simplifying processes for itself and customers, thanks to the integration of six payment rails
Client Challenge: Security Bank wanted to support its digital transformation goals and deliver exceptional customer experiences with a robust payment infrastructure.
Solution: Working with Capgemini, the bank implemented a centralized payment hub gateway that converged all domestic and international payment rails onto a single platform.
Benefits:
- Increased operational efficiency, scalability, and reliability transaction processes
- Supported 90% growth of InstaPay 2.0 transactions, up to 3 million monthly
- Grew annual volume of transactions by 20 – 25%
- Increased availability of online services to 99.9%
- Enhanced customer experience with improved notification system
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Security Bank Corporation is a leading bank in the Philippines with a strong presence in retail, corporate, commercial, MSME, and financial markets. The bank has a network of 348 branches and 708 ATMs and CAMs (as of April 2025) stretched across the country.
Striving to become the most customer-centric bank in the Philippines, Security Bank decided to invest heavily in digital technology. “We embarked on this technological transformation in 2022, with a 2025 horizon,” says Lucose Eralil, the Executive Vice President and COO at Security Bank. “Our strategy is clear: to outpace the competition and set a new benchmark for the industry.”
Outpacing the competition would require next-gen technology and an innovative approach to the customer experience. Security Bank recognized the need for a robust payment infrastructure that would support the growing volume of transactions in the market as well as its overarching transformation goals.
Establishing such infrastructure would require a multi-year journey unlike any other in the country. Acknowledging this reality, Security Bank sought a strategic partner to ensure a seamless transition forward. That’s where Capgemini stepped in.
Explore the full client success story at the following link: https://www.capgemini.com/in-en/news/client-stories/security-banks-seamless-payments-experience-supports-90-growth-in-instant-payments/
